When it comes to medical alert equipment, Bay Alarm’s offerings are fairly standard. Where the company exceeds some other medical alert services is the broad selection that gives you multiple options for medical alert coverage at home or out and about.
The Bay Alarm Medical Alert in-home system includes a base unit and an alert pendant. To set up your system, all you have to do is plug in the base unit and push the test button.
The base unit plugs into a wall outlet and a phone jack. Once it’s plugged in, press the blue “help” button to test that your system is active and working properly. After that, the only decision left is whether to wear your help button as a necklace or on your wrist like a watch.
When you press the button on the pendant, it sends a signal to your base station, and the base station calls the monitoring center. The base station acts like a very loud speakerphone, allowing for two-way communication with someone in the monitoring center. They will ask you if you need help and what kind of help you need. If it’s not a medical emergency, the response center can call a neighbor or family member for you, or they can dispatch emergency responders if needed.
One thing we don’t like is that you can’t call for help without hitting a button. If you’re not near the base unit or can’t get to a wall button or pendant, you can’t call for help. More medical alert systems are adding voice activation so that you can get help even if you’re unable to press a button. We’d like to see Bay Alarm Medical add this feature to its base station and basic wearable mobile alert device.
Bay Alarm Medical offers additional alert options as well, like a mobile GPS alert device that acts as a base station and help button in one. This option lets you communicate with the monitoring center through the pendant itself. Bay Alarm Medical also offers an add-on automatic fall detection pendant and a smartwatch option for on-the-go coverage.