Frontpoint Security Frequently Asked Questions Leave a comment


Frontpoint always provides you with the newest equipment. There are no refurbished or old models sent to customers.

Frontpoint offers flexible payment options that let you choose whether to buy the equipment outright or over time. You can start with Frontpoint for no money down and slowly pay for the tech over monthly payments. Or you can buy it all at once and own the equipment, avoiding monthly equipment fees altogether.

When you purchase home security from Frontpoint, the equipment comes with a three-year warranty. If the equipment malfunctions during that time period, Frontpoint will help you troubleshoot the issue or replace the device. Once the three-year warranty lapses, Frontpoint is not liable for anything that goes wrong with the equipment.

Frontpoint includes batteries for its sensors and remotes. The control panel has a battery backup, but it plugs into the wall for everyday use.

Touchscreen control panel: Arm, disarm, get automatic updates, and more with one simple touch. This touchscreen control panel comes with dual-path technology, which means you’ll have both cellular and Wi-Fi connectivity for added redundancy.

It also comes with Z-Wave ready technology, letting you automate your home—from the thermostat to lights and locks. And with Crash & Smash protection, the monitoring center will still receive an alert in the event that the control panel is destroyed.

Control panel: This is the less expensive control panel option. Although it doesn’t have the fancy touchscreen features, it does offer remote access and Crash & Smash protection.

Mobile app: The mobile app lets you arm and disarm your home from a phone or tablet. And if you leave the house without setting your alarm, Frontpoint will let you know. With the app, you can change settings from anywhere, check in on your loved ones with live video, and receive notifications.

Remotes: Frontpoint has two types of remotes: a keychain remote and a panic pendant. The keychain remote lets you easily arm and disarm your house with a click of a button, while the panic pendant gives an added layer of protection to customers who may have health or mobility difficulties.

Intrusion sensors: Put sensors in any area around your home to trigger an alarm if an intruder tries to break in. There are a number of sensor types: door and window, garage door, glass break, motion, and image.

Environment sensors: Stay safe from potential danger with environmental sensors that protect against smoke, heat, water, and carbon monoxide.

Cameras: Keep an eye on things with wireless indoor, outdoor, and doorbell cameras. Frontpoint’s cameras let you stream live video as well as record clips.

Home automation: Turn your home into a smart home with keypad door locks, smart lights, and intelligent thermostat controls. Frontpoint’s home automation capabilities put every aspect of your home right at your fingertips.

The Control Panel uses a DJW-1.2(6V1.2AH) battery that has up to 24-hour backup in case of a power outage. You can find a replacement for this battery online at Amazon.

The Sensors use two AA batteries. These batteries have an average AA-battery lifespan and are easy to find in any grocery store.

The Door and Window Sensors use a CR2032 lithium battery that lasts around five years.

The Remote Control uses a A23 12V battery that lasts five to eight years.

Frontpoint makes it easy to take your security system with you when you move. The security system is built with digital cellular radio in every device, so all you’ll need is one bar of coverage in the new location. Frontpoint uses AT&T, T-Mobile, and Verizon for coverage, which practically guarantees that you’ll have cellular signal anywhere you move. And unlike with other security systems, your term won’t start over when you move since there’s no contract.

Unlike certain home security companies that use proprietary equipment, Frontpoint uses equipment from General Electric (GE) to monitor your home. Since Frontpoint doesn’t have its own hardware, it’s easy to transfer the equipment to another provider once your contract is up. Frontpoint also makes it simple to reactivate your service to a new location if you decide to move.



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