Ring Frequently Asked Questions | SafeWise Leave a comment


Ring Alarm security system

Ring Alarm

How does Ring security work?

The security system sends an alert to your phone whenever it detects activity. Arming the system determines which types of alerts you get. If you have a Ring Protect Plus plan with professional monitoring, the monitoring center calls the police after checking for false alarms.

Does Ring Alarm require professional monitoring?

No, you can self-monitor your Ring Alarm system without paying for a monthly subscription. With self-monitoring, it’s up to you to call the police during an emergency.

Does Ring monitoring call the police?

Yes, Ring Protect Plus’ professional monitoring center contacts the police if there’s an alarm.

What do I do if my Ring security system has a false alarm?

Any time the alarm goes off, Ring’s monitoring center calls you (and your emergency contacts) with an automated message to verify the alarm. You’ll need to provide a verbal password to cancel the alarm.

Ring recommends saving the monitoring station’s phone number (+1-833-209-2159) in your contact list under “Ring Alarm” so you can respond more quickly (have your emergency contacts do the same).

If no one cancels the false alarm, the monitoring station contacts the police. Most police departments charge a fine if you have a certain number of false alarms in a calendar year.

Who monitors Ring security systems?

Ring operates its own monitoring center.

What is “home mode” on Ring Alarm?

Home mode allows you to arm the alarm system while you’re at home. To prevent false alarms, motion sensors inside your house won’t trigger an alarm if you move around. But the alarm still goes off if someone opens a door or window. This mode is useful at night when the whole family’s asleep at home.

Do I own or lease a Ring security system?

Can I take my Ring Alarm with me when I move?

Yes. Because you own the equipment, you don’t have to ask permission to move it to a different house. You will need to change the address on your account if you have professional monitoring. This tells the monitoring center where to send help during an alarm.

Is Ring’s service transferable?

Yes, Ring customer support can help you transfer devices to a different Ring account. There’s no contract for service plans like Ring Protect, so the new user can sign up for service whenever they’re ready.

What sensors does Ring Alarm have?

Ring Alarm supports the following sensors:

  • Contact sensors trigger an alarm when a burglar opens a door or window to enter your home.
  • Motion detectors trigger an alarm when there’s movement in your home while you’re away.
  • Flood and freeze sensors help you prevent water damage in your home.
  • Panic buttons trigger an immediate alarm when you push them.
  • Smoke and carbon monoxide listeners detect sounds of your smoke and CO sensors going off. These indirectly detect hazards in tandem with your existing detectors.
  • Smoke and carbon monoxide alarms directly detect hazards in your home. This is a third-party sensor that doesn’t work with professional monitoring.

Can Ring Alarm detect gas leaks, smoke, and carbon monoxide?

Ring Alarm can detect smoke and carbon monoxide, as long as you have the correct sensors. Ring Alarm doesn’t detect gas leaks.

Does Ring Alarm sound a siren when there’s an intruder?

Yes, there’s a siren in the base station and keypad. You can also buy additional keypads and standalone sirens for other parts of your home.

Does Ring Alarm work if the power goes out?

Yes, Ring Alarm’s base station has a battery backup that lasts for 24 hours if the power goes out. If you have a Ring Protect subscription, the base station contacts the monitoring center using AT&T’s cellular network in case you lose your internet connection during the same power outage.

Do I need a landline phone to use Ring Alarm?

No, Ring Alarm uses broadband internet and cellular connections to communicate with the monitoring center.

Do I need an alarm permit for my Ring Alarm?

It depends on where you live. Many cities require an alarm permit (including a small annual fee), but you’ll need to contact your local police department to see if you need a permit.

Is Ring Alarm easy for children to use?

Probably. Most older children and teens shouldn’t have problems putting in a pin code to disarm the system when they get home from school. It’s up to you to decide if your child is mature enough to use the control panel.

How do I get a Ring sign for my yard or stickers for my windows?

Ring sells yard signs and stickers separately from its security systems. All of Ring’s doorbells and security cameras come with a sticker.

Can I get a discount on my homeowners insurance?

Yes, you can get an insurance discount by downloading an alarm certificate from your Ring account settings as long as you have professional monitoring. You can send or print a copy for your insurance agent.



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