SimpliSafe FAQs | SafeWise Leave a comment

Yes. You can use SimpliSafe without professional monitoring, but you won’t get full access to all of the system’s features. Without professional monitoring, you won’t have access to the SimpliSafe mobile app, won’t be able to view any camera footage, and if there is a break-in, you’ll have to call for help yourself. If you opt out of professional monitoring you’ll get motion sensors and a siren—but that’s about it.

It’s also important to note that SimpliSafe has two levels of professional monitoring. The cheaper level provides 24/7 monitoring center support to call for help in an emergency. To get mobile app access and features like video monitoring, you need to upgrade to SimpliSafe’s top-tier plan.

Despite the best of intentions, false alarms happen. When an alarm trips, the monitoring center will call the primary contact, and if they don’t reach anyone, the secondary contact number. You’ll supply a safe word or passcode to avoid dispatching the authorities. If false alarms occur frequently, contact SimpliSafe to discuss how to situate your sensors to avoid false alarms.

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